My Tech Question

Terms and Conditions of Use

1. Terms

By accessing, you are agreeing to be bound by our website's Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the information on My Tech Question's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on My Tech Question's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by My Tech Question at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Authorization to Access Your Computer

You acknowledge that by use of the services My Tech Question offers you may be authorizing My Tech Question to, upon request, access and control your computer for the purposes of computer diagnosis, service and repair. You may stop the remote session at any time while the services are being performed. During the remote session, My Tech Question may download and use software, gather system data, and access or modify your computers settings. By accepting these terms, the you hereby grant My Tech Question the right to remotely connect to your computer, download and use software on your computer to gather system data, repair your computer, and change the settings on your computer while performing the services. You agree that My Tech Question has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services.

4. Data Backup

My Tech Question does not provide data backup or restoration services. The customer is responsible for maintaining and backing up all documents, pictures, music, or other files stored on their computer before starting a remote support session. The customer acknowledges and agrees that My Tech Question has no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software, or hardware that may arise out of the services.

5. Use of Software

My Tech Question may need to download and/or install software on the customer's computer to help diagnose and solve the computer problem. My Tech Question uses a certain type of software to remotely connect to the customer's computer and another type of software to improve computer performance and help resolve the customer's computer problem. The customer acknowledges and agrees that use of all My Tech Question software and third party software and tools (accessed, downloaded or otherwise installed) are subject to the license agreements that may appear or be referenced when customer downloads and installs the software. The customer may not access, download or use any software without agreeing to the Terms and Conditions of the license agreements without modification. The customer agrees that My Tech Question may download and install software from third party web sites and accept any applicable license agreements on customer's behalf. The customer acknowledges and agrees that My Tech Question may download and install trial versions of software that will expire and cease to function after a certain period of time (usually thirty days) unless the customer purchases a license to continue to use the software. The customer agrees that My Tech Question may, but are not obligated to, remove any software downloaded to customer's computer during the remote support session after My Tech Question has ended the remote support session. My Tech Question does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

6. Third-Party Services

During remote sessions, My Tech Question may recommend the customer to register for a third-party service that will provide a solution to their problem. The customer is not required to register for the service, and may deny the recommendation if they would like. During the registration process, the customer may be asked to designate a valid email address and password. The customer is responsible for maintaining the confidentiality of any password or account information. My Tech Question has no liability for activity that occurs on third-party services that the customer registers for.

7. Security

My Tech Question uses reasonable security measures to protect our customers during remote support sessions, but the customer understands and acknowledges that no data transmission over the internet can be guaranteed to be 100% secure. My Tech Question cannot guarantee that any personal information customers submit to My Tech Question will be free from unauthorized intrustion.

8. Guarantee/Billing

The remote support session may not be successful in solving the customer's problem because My Tech Question may not be able to solve the problem remotely. If the customer's problem is not solved and they do not wish to pay, then the session is free of charge. If the customer's problem is solved they will immediately be billed $49.95 via a credit or debit card through PayPal.

9. Monitoring of Services

My Tech Question may, but has no obligiaion to, monitor and record the support session, including telephone calls and emails for the purpose of improving future customer service interactions and internal market research. The customer acknowledges and agrees that My Tech Question retains the right to record the support sessions and to disclose any information as necessary to satisfy the law or governmental request.

10. Service Availibility

The services My Tech Question offers may not always be available in the customers time zone or geographical location or because of system maintenance or internet service outages.

11. Links

My Tech Question has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by My Tech Question of the site. Use of any such linked web site is at the customer's own risk.

12. Submissions

All comments, feedback, and information (other than personally identifiable or billing information) submitted to My Tech Question is considered non-confidential and My Tech Question's property. By submitting that type of information to My Tech Question, the user agrees to assign, at no charge, all worldwide rights, title, copyrights, and other intellectual property to My Tech Question.

13. Service Modifications

My Tech Question reserves the right, for any reason, in its sole discretion, to modify or discontinue any aspects of the services we offer. My Tech Question will not be liable to any customer or third party for doing so.

14. Limitations

In no event shall My Tech Question or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on My Tech Question's Internet site, even if My Tech Question or a My Tech Question authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

15. Disclaimer

The materials on My Tech Question's web site are provided "as is". My Tech Question makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, My Tech Question does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

16. Revisions and Errata

The materials appearing on My Tech Question's web site could include technical, typographical, or photographic errors. My Tech Question does not warrant that any of the materials on its web site are accurate, complete, or current. My Tech Question may make changes to the materials contained on its web site at any time without notice. My Tech Question does not, however, make any commitment to update the materials. My Tech Question may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

17. Governing Law

Any claim relating to My Tech Question's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.