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My Tech Question does not provide data backup or restoration services. The customer is responsible for maintaining and backing up all documents, pictures, music, or other files stored on their computer before starting a remote support session. The customer acknowledges and agrees that My Tech Question has no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software, or hardware that may arise out of the services.
My Tech Question may need to download and/or install software on the customer's computer to help diagnose and solve the computer problem. My Tech Question uses a certain type of software to remotely connect to the customer's computer and another type of software to improve computer performance and help resolve the customer's computer problem. The customer acknowledges and agrees that use of all My Tech Question software and third party software and tools (accessed, downloaded or otherwise installed) are subject to the license agreements that may appear or be referenced when customer downloads and installs the software. The customer may not access, download or use any software without agreeing to the Terms and Conditions of the license agreements without modification. The customer agrees that My Tech Question may download and install software from third party web sites and accept any applicable license agreements on customer's behalf. The customer acknowledges and agrees that My Tech Question may download and install trial versions of software that will expire and cease to function after a certain period of time (usually thirty days) unless the customer purchases a license to continue to use the software. The customer agrees that My Tech Question may, but are not obligated to, remove any software downloaded to customer's computer during the remote support session after My Tech Question has ended the remote support session. My Tech Question does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.
During remote sessions, My Tech Question may recommend the customer to register for a third-party service that will provide a solution to their problem. The customer is not required to register for the service, and may deny the recommendation if they would like. During the registration process, the customer may be asked to designate a valid email address and password. The customer is responsible for maintaining the confidentiality of any password or account information. My Tech Question has no liability for activity that occurs on third-party services that the customer registers for.
My Tech Question uses reasonable security measures to protect our customers during remote support sessions, but the customer understands and acknowledges that no data transmission over the internet can be guaranteed to be 100% secure. My Tech Question cannot guarantee that any personal information customers submit to My Tech Question will be free from unauthorized intrustion.
The remote support session may not be successful in solving the customer's problem because My Tech Question may not be able to solve the problem remotely. If the customer's problem is not solved and they do not wish to pay, then the session is free of charge. If the customer's problem is solved they will immediately be billed $49.95 via a credit or debit card through PayPal.
My Tech Question may, but has no obligiaion to, monitor and record the support session, including telephone calls and emails for the purpose of improving future customer service interactions and internal market research. The customer acknowledges and agrees that My Tech Question retains the right to record the support sessions and to disclose any information as necessary to satisfy the law or governmental request.
The services My Tech Question offers may not always be available in the customers time zone or geographical location or because of system maintenance or internet service outages.
My Tech Question has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by My Tech Question of the site. Use of any such linked web site is at the customer's own risk.
All comments, feedback, and information (other than personally identifiable or billing information) submitted to My Tech Question is considered non-confidential and My Tech Question's property. By submitting that type of information to My Tech Question, the user agrees to assign, at no charge, all worldwide rights, title, copyrights, and other intellectual property to My Tech Question.
My Tech Question reserves the right, for any reason, in its sole discretion, to modify or discontinue any aspects of the services we offer. My Tech Question will not be liable to any customer or third party for doing so.
In no event shall My Tech Question or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on My Tech Question's Internet site, even if My Tech Question or a My Tech Question authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Any claim relating to My Tech Question's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.